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Legal

Privacy Policy

Last updated: September 2, 2026

This Privacy Policy explains how Door Knock Pro (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you interact with our services, including our SMS/text messaging program operated on behalf of our customer companies. By providing your phone number and consenting to receive text messages, you agree to the practices described in this Policy.

1. Information We Collect

CategoryExamples
Contact informationName, mobile phone number, email address, mailing address
Consent recordsDate, time, method, and source of your opt-in to SMS messaging
Message dataContent of messages you send and receive, delivery status, timestamps
Interaction dataAppointment details, service requests, and notes from field representatives

2. How We Use Your Information

  • To send appointment confirmations, reminders, and follow-up messages.
  • To respond to your inquiries and provide customer support.
  • To deliver transactional and service-related notifications you have requested.
  • To maintain records of consent and comply with legal and regulatory obligations.
  • To improve the quality and reliability of our services.

3. SMS / Text Messaging Program

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

When you opt in to our messaging program, message frequency varies based on your interactions. Message and data rates may apply. You can opt out at any time by replying STOP, and you can request help by replying HELP. Carriers are not liable for delayed or undelivered messages.

4. How We Share Information

  • Service providers: With vendors who help us operate the service (for example, our SMS delivery provider), bound by confidentiality obligations.
  • Customer companies: With the specific company you have a relationship with and who is communicating with you.
  • Legal requirements: When required by law, regulation, subpoena, or to protect our rights and the safety of others.

We do not sell your personal information.

5. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Consent and opt-out records are retained as required to demonstrate compliance.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and audit logging. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

  • Opt out of SMS messages at any time by replying STOP.
  • Request information about the data we hold about you.
  • Request correction or deletion of your personal information, subject to legal limits.

8. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted, and the “Last updated” date above will reflect the most recent revision.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at
Door Knock Pro · contact@doorknockpro.com